A: We use Square for payment and the following cards are supported: American Express, Visa, Mastercard, and JCB. All payments must be made by above.
A: Registered customers can view information about a particular order by logging in and clicking 'Order Tracking' under the Account icon, then clicking on the order number. Orders can also be located by searching by order number or date range. Customers who placed a guest order (without registering) can access their order by entering the order number and the phone number that was on the order. After accessing the order, you can click the tracking number to track the delivery.
A: We begin to process your order as soon as you click, "Place Your Order" on our "Review & Place Your Order" page. After we start processing your order, it may be possible to cancel it before it moves to the status of "In the Warehouse." At that time, it no longer can be canceled. If you decide that you no longer want to receive the order and it is too late to cancel it, you can simply refuse the order upon delivery or return any unwanted items. Please see the Return Policy for associated guidelines.
To cancel your order during the order process:
● Sign in to your account
● Go to Order Tracking, under the Account icon
● Click the order number to see the order details
If it is possible to cancel your order, a "Cancel" button will be displayed on the Order Details page. If the "Cancel" button does not appear, it means that the order cannot be canceled and it will need to be refused at the time of delivery.
A: If the product is returned and exchanged due to our product, we will give a full refund (including shipping costs); if the product is returned due to your reasons, we will also refund the full amount, but will NOT refund the shipping cost to you.
A: Refunds generally appear within 1-2 business days. The timeframe is dependent on the issuing institution not on Kerlsyele.com.
The FAQs below fit almost all of our products, if you want to know more details about one product you must read the instruction for that one after you receive your product.
Q: How often should I vacuum my home?
A: We recommend that allergy sufferers vacuum at least twice a week, but you may want to vacuum more frequently if you see dust build-up in high-traffic areas, suffer from severe asthma or allergies, or if you have a pet.
Q: Do I need a canister vacuum or an upright vacuum?
A: In general, canister vacuum cleaners are more versatile, lighter, and easier to maneuver. With the right floor tool, a canister vacuum cleaner can also provide smoother transitions between different types of flooring, though for most people they are primarily smooth floor vacuums. Upright vacuums are best suited for homes with carpet in every room or homes where there is thick or high pile carpet. Upright vacuums have long been a mainstay here in the United States and provide some of the best cleaning, particularly for carpeted areas. Some with dual motors, or the ability to disengage the brush roll, can make uprights suitable for some smooth floor cleaning as well. Beyond the predominant type of flooring in your home, the choice of canister versus upright is mostly one of personal preference.
Q: When should I replace my vacuum cleaner's filter?
A: It depends on the type of filter. Cloth or fabric intake filters should be cleaned regularly and changed once every 3-6 months. HEPA or exhaust filters should be changed once per year and checked regularly. Always check the filter to make sure there are no holes or tears in the intake filters. Any type of tears will greatly reduce the lifespan of your vacuum cleaner.
Q: Why does my vacuum have Low Suction?
A: There are a few things that might cause your vacuum to have a low suction.
Please try the steps below:
- Check The Brush Roll
Check if the brush roll is spinning on the unit. You can tilt the vacuum to the side while it's in use by locking it in an upright position and rotating the unit down until the handle touches the floor. If the brush roll is not spinning turn the vacuum off and unplug it from the wall.
You may also try turning the brush roll by hand. If the brush roll is stuck, make sure no debris or hair is clogging the brush roll. If the brush roll turns freely, the belt may need to be replaced. Most vacuum cleaners have belts that require replacing after extended use.
- Check The Filter
Check the filter to see if it needs to be cleaned or replaced. Using the vacuum without a filter will cause serious damage to the internal components of the unit.
- Check The Hoses For Clogs
You can do this by locating the connection points of the hose to the vacuum to find large clogs. Try to compress the hose and look for any areas in the hose that will not compress.
Sometimes dirt or hair will get built up in these hoses. You can also try to shake the debris-free or use a dull object to dislodge the debris as an alternative method.
Q: Why is my brush roll not spinning?
A: You can check your brush roll by tilting the vacuum to the side during use by locking it in an upright position and rotating the unit down until the handle touches the floor. If it is not spinning, turn the vacuum off and unplug from the wall. Try turning the brush roll by hand. If it is stuck, make sure no debris or hair is clogging the brush roll.
If the brush roll turns freely, the belt may need to be replaced. Most vacuum cleaners have belts that require replacing after extended use.
Q: Does Robotic vacuum cleaner work on a wet floor?
A: It is not advisable to use the machine on the wet floor as during vacuuming liquid can go inside the machine and cause damage.
Q: What is the lowest height the vacuum cleaner can pass under?
A: It can pass in a gap of 10 cm or above.
Q: Can I use a disinfectant for the mop? What is the approved disinfectant to be used for mopping?
A: It is strictly forbidden to use the cleaner like detergent, disinfectant, or solid cleaner, as these may cause clog or corrosion to the 2-in-1 dust compartment with a water tank. Please regularly clean the filter of the filling opening.
Q: How I can get a battery replacement?
A: Battery replacement will be provided by our after-sales team.
Q: Is there an option to replace the mopping cloth attached to this device?
A: Yes. Mop cloth can be replaced. Please refer user manual for details.
Q: What is the warranty on the product?
A: The product comes with a 1-Year warranty on manufacturing defects. Consumables are not covered under warranty.
Q: What are the pros and cons of canister vacuum cleaners?
A: Here are some pros and cons:
They're small and lightweight. This means there’s no need to drag a heavy upright vacuum cleaner around when you can grab a canister and quickly move from room to room.
Most models come equipped with wheels, so they follow along with you as you clean.
They're mighty – canister vacuums often have stronger suction power than most uprights, so you’ll get a deeper clean.
They're typically quiet, so you don't have to worry about scaring the baby or the dog!
They often come with tool attachments that help clean things like stairs, blinds, and upholstery.
They can be a pain to store because they have multiple pieces.
Due to the two components – the body and floor tool/hose – you must manage juggling both at the same time while in use.
Since the body sits on the floor, bending and reaching is certainly involved.
Q: Are vacuum cleaners with dust bags better for allergy sufferers?
A: The simple answer is “Yes”. Vacuum cleaners with dust bags are generally healthier for allergy sufferers because the bag keeps the dust out of the air. However, not all bags are created equally. Some bags have large pores which allow allergens to escape the bag. Older style paper bags tend to be the worst offenders in this regard.
Q: How do They Work?
A: They have unique features that make them qualified to make your home better. One of these crucial elements includes the advanced filtration system. Most have three filters: a bag, a chamber filter,2 and an exhaust filter. The chamber filter is located inside the machine, behind the bag, and in front of the motor. The internal screen should always protect the engine and restrict airflow when clogged.
Q: Do They Work Well on Pet Hair?
A: Pet hair is the most difficult to clean when they keep on dragging their hair to every corner of your house. If you own a pet, you know how fur tracks its way into your carpet, corners, upholstery, stairs, and all the nooks and crannies around your house. They provide you with the maneuverability to chase down pet hair wherever it lurks! They have various features that make specific models perfect for trapping these hairs.
Q: How Should You Optimize a Cordless Vacuums Battery Life?
A: They can be of great help when it comes to cleaning up spills where you don’t have a local electricity supply.
Therefore, optimizing the battery life of these cleaners is a good idea but not as simple as it might sound.
If yours runs on standard batteries, the only justified way to ensure they last longer is to make sure that there’s no ‘standby’ function on your battery-powered option.
All you need to have is an on/off switch. When it comes to options that run on rechargeable batteries, they come in a design that expects you to store the battery charger.
It ensures that the cells are full at all times. Lastly, always keep it stored in a cool rather than an ice-cold location.
Q: Why does a vacuum cleaner have a burning smell?
A: The burning smell from vacuums is caused by the following reasons:
- A stuck or broken belt is one of the reasons your vacuum cleaner may emit a burning rubber odor.
- In upright vacuums, if the brush roller is broken in half or not turning will also emit a burning smell.
- Sometimes, the vacuum motor runs hot if the filters are blocked or if the vacuum bag is full, causing a burning smell while you operate the vacuum.